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Sniper 9:42 Fri Aug 14
Any experts tradesmen on here - esp landscaping/patios
We’ve just had work done to our patio. We’ve had 20mm porcelain slabs laid. The guys who’ve done it have butt joined them, so there's (virtually) no gap between them. We’ve since been told that such slabs should have at the very minimum, a 3mm gap, preferably more. Otherwise this leads to cracking and spelling of the slabs over time.

I’ve raised this with them, and, 4 days later, they’ve come back to say that they have done what we told them to do and they informed us that there would be problems if they laid the slabs like that, but we told them to anyway. This is not true at all!

What would normally happen in this scenario? Aside from the fact that they are outright lying, wouldn’t most traders refuse to do work requested by the customer if they knew it would be faulty, or at least get it in writing? For example, if you told a roofer you wanted 2 inch gaps between all your roof tiles they would just say no as it will leak? He wouldn’t just say ‘that’s a bad idea but I’ll do it anyway - the customer is always right’?

Also, how does payment work in this scenario? The job is complete, and the only reason we know it’s been done wrong is by chance. I’m guessing they were hoping to get away with it. Do you have to pay for completed work and then try to make a claim back against it under trade descriptions or something? As to rectify they would basically have To excavate it all, do it all again AND cover the cost of the slabs.

I know there’s places you can go to search for your rights under this (and have done) but just wondered if anyone on here had first hand experience of it or what you would do as a tradesman in this sort of scenario.

Thanks in advance

Replies - Newest Posts First (Show In Chronological Order)

bruuuno 10:07 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios


Toe Rag 10:09 Fri Aug 14


Excellent

Jasnik 7:52 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios

Sniper 7:25 Fri Sep 4

I hope her husband had not built it sounds like it could fall down

Mike Oxsaw 7:48 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios
..."shes quite a few years above Milhouses girlfriend in terms of school years"...

What about dog years?

Westham67 7:29 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios
Nice one Vexed hahaha

Sniper 7:25 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios
Good point vexed - she’s quite a few years above Milhouse’s girlfriend in terms of school years

I’ll get one of the dinner ladies to get the other woman to stand on a wall for the whole of lunch time a punishment

Kaiser Zoso 6:39 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios
lol

Vexed 6:37 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios
What year is your wife in? She should tell a teacher or something.

Sniper 5:58 Fri Sep 4
Re: Any experts tradesmen on here - esp landscaping/patios
Amazingly now the wife of the man who runs the company has started abusing my wife in the playground at school

Sniper 4:24 Sat Aug 22
Re: Any experts tradesmen on here - esp landscaping/patios
I know you’re all excited to know the latest update so...

We have a separate quote now for the wall. The figures seem very odd. Sent on Tuesday, chased it last night. We haven’t responded to either yet but...

Today went out to take pictures of the slabs to send to the manufacturer And noticed that the mortar on some of the wall is cracked and the pennant is loose. They also made a cement step onto our drive which is cracked and broken too.

Crassus 11:17 Wed Aug 19
Re: Any experts tradesmen on here - esp landscaping/patios
For clarity - his revised quote is not contractually binding unless you agree to it, so don't even acknowledge it until advised
Bloody strange quote that, lumps the whole job as a fait compli. Bloke should have split materials and labour by item, he has dropped a bollock there or tried to be clever and conceal elements for tax/profit purposes

Crassus 11:12 Wed Aug 19
Re: Any experts tradesmen on here - esp landscaping/patios
Bear in mind that prevailing contract is the last contract
So, if you agree anything, at all, it becomes current currency and replaces that before as an addendum
In simple terms, do not speak, write or e mail a thing until your solicitor has approved it
Oh and an e mail or even verbal agreement ( if provable) constitutes a contract

Sniper 9:32 Tue Aug 18
Re: Any experts tradesmen on here - esp landscaping/patios
Chester

The issue we have now is that all the works are contained within a single quote initially - he has since sent a breakdown of works not related to the patio.

However the solicitor has advised to not pay a thing as the original ‘contract’ was for all the works and it is this he is in breach of

ChesterRd 8:48 Tue Aug 18
Re: Any experts tradesmen on here - esp landscaping/patios
All of that advice was contained in the link I provided a couple of days ago. It gives a very simple straightforward step by step process. Even if you cannot come to an agreement you must pay for works done that is unconnected to the dispute. Two wrongs don't make a right.

Percy Dalton 6:19 Tue Aug 18
Re: Any experts tradesmen on here - esp landscaping/patios
Tradesmen I'd shit 'em

Sniper 3:10 Tue Aug 18
Re: Any experts tradesmen on here - esp landscaping/patios
Thanks for all the help on here guys

Had the 30 Mins free legal advice today too as he will not budge on saying they did what we told them to

Solicitor has reiterated not to pay them a thing, the contract was for the whole job, they haven’t kept to the job as it is their responsibility as professionals to fit the slabs to British standards and they didn’t. And have no proof that we said otherwise.

apparently we have to write and give them 14 days to come and rectify the work themselves or get someone else to do it and bill them for it

This isnt going anywhere fast!

Pickle Rick 11:34 Tue Aug 18
Re: Any experts tradesmen on here - esp landscaping/patios
Sniper,

Social media is your friend, you can detail your experience online, they will soon sort the problem as it will affect their business. Also are they under your local councils trust a trader scheme? if so report them to it. However, word against word is going to be difficult to prove.

eusebiovic 9:28 Tue Aug 18
Re: Any experts tradesmen on here - esp landscaping/patios
The trouble is also that people see something on TV or a magazine and think every tradesman will have the competence to do the job properly...it rarely happens.

ChesterRd 7:51 Mon Aug 17
Re: Any experts tradesmen on here - esp landscaping/patios
Get the manufacturers spec sheet and installation instructions. You need to evidence they have not been laid correctly.

Swiss. 3:37 Mon Aug 17
Re: Any experts tradesmen on here - esp landscaping/patios
County Court fees are pretty low. About 100 quid up to 3K over 10K 5% of claim. You start using solicitors and then you'll burn money. Also just the shock of when they receive the summons might frighten them into submission.

arsegrapes 3:32 Mon Aug 17
Re: Any experts tradesmen on here - esp landscaping/patios
I've had a couple of run ins in court with these sort of things. Won one and lost one. I won the first one against my landlord (Solicitor), he tried to cut a deal just before the hearing, but I refused, he had the Estate Agents and a Chartered Surveyor as witnesses in court.

Second I lost when contractors installed a staircase and balustrade, planning said it was illegal and dangerous as potential for a child to climb (they welded all the railings horizontal instead of vertical).

A Solicitor friend said he would help me out and represent me in court as I was away, but was negligent and didn't read through the litigation. He said it was their responsibility to make sure the stairs were safe, but they had a Barrister representing them who persuaded the Judge that I requested the design and they were just manufacturers and not designers. Fickle bunch Judges.

When I returned I showed my Solicitor friend a cut out of the contractors yellow pages ad that stated Manufactures & Designers of staircases. Cost me £3K to remove and replace.

fraser 3:26 Mon Aug 17
Re: Any experts tradesmen on here - esp landscaping/patios
Buy a blanking pin, or stick your thumb over it... ;-)

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